Return & Refund Policy
Clear guidelines for returns, exchanges, and refunds of our premium 3rd Party Tested Research Chemicals & Legal alternatives.
Policy Overview
We strive for 100% customer satisfaction. Our return and refund policy is designed to be fair, transparent, and customer-focused.
Return Policy
Guidelines for returning products within specified timeframes and conditions for eligibility.
Refund Policy
Process for refund requests including timelines, methods, and conditions for eligibility.
Exchange Policy
Options for exchanging products for alternatives of equal or different value.
Detailed Policy Information
Comprehensive breakdown of our return, refund, and exchange procedures.
Return Conditions
Timeframe
Returns are accepted within 30 days of delivery date. Contact our support team within this period to initiate a return.
Product Condition
Products must be unopened, unused, and in original packaging with all seals intact. Research chemicals require special handling.
Shipping & Delivery
Review our Shipping & Delivery page for information on return shipping procedures.
Refund Details
Processing Time
Refunds are processed within 14 business days after we receive and inspect the returned item.
Payment Methods
Refunds are issued to the original payment method. Visit our Payment page for payment details.
Deductions
Shipping costs are non-refundable. Restocking fees may apply (15% of item price) for opened or damaged items.
Non-Returnable Items
Opened Products
Any product with broken seals, opened packaging, or showing signs of use cannot be returned for safety reasons.
Perishable Goods
Research chemicals with stability concerns or special storage requirements cannot be returned once shipped.
Custom Orders
Products ordered in specific quantities or custom formulations cannot be returned or exchanged.
Return Process Timeline
Step-by-step guide through our return and refund procedure.
Contact Support
Email support@ultrarawz.com or use live chat within 30 days of delivery to request return authorization. Include your order number and reason for return.
Receive Instructions
Our support team will email you return instructions, including RMA number and shipping address for our USA or Netherlands warehouse.
Ship Return
Package the item securely in its original packaging with all accessories. Include the RMA number clearly on the outside of the package. Review our Shipping & Delivery for carrier options.
Inspection & Processing
We inspect returned items upon receipt at our warehouse. Processing takes 3-5 business days. You'll receive email updates throughout.
Refund or Exchange
Once approved, refunds are processed within 14 business days to your original payment method. Exchanges are shipped immediately from our USA or Netherlands warehouse.
Policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I start a return?
Contact our support team at support@ultrarawz.com or use the live chat feature on our website. Provide your order number and reason for return within 30 days of delivery.
What if my order arrived damaged?
Contact us immediately with photos of the damaged product and packaging. We'll arrange a replacement or refund and may file a claim with the carrier. Learn more on our Shipping & Delivery page.
Can I exchange for a different product?
Yes, exchanges are possible for unopened products. Contact support for available options. Price differences will be calculated, and you may receive store credit or need to pay the difference. Browse alternatives in our Shop.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
How long do refunds take?
Refunds are processed within 14 business days after we receive and inspect the return. The timing of the refund appearing in your account depends on your payment method and financial institution. Check our Payment page for details.
What if I received the wrong item?
Contact us immediately with your order number and photos of what you received. We'll arrange for the correct item to be shipped at no additional cost and provide a prepaid return label for the incorrect item.
Policy Support
Need assistance with a return, refund, or exchange? Our support team is here to help.
Email Support
support@ultrarawz.com
Live Chat
Look for the floating chat icon on our website
Related Policies
Review our Terms & Conditions and Privacy Policy
Shop With Confidence
Our transparent return and refund policy ensures you can shop our premium research chemicals with complete peace of mind.