Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Privacy Commitment
At ULTRA RAWZ, we are committed to protecting your privacy and handling your data with transparency and care.
Data Protection
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your Privacy Rights
You have rights regarding your personal data, including access, correction, deletion, and data portability.
Transparency & Control
We believe in transparency about how we use your data and give you control over your privacy preferences.
Data We Collect
We collect only necessary information to provide our services and improve your experience.
Personal Information
When you place an order or create an account, we collect:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address, shipping preferences
- Billing Information: Payment details (processed securely through payment gateways)
- Account Information: Username, password (encrypted), order history
This information is essential for order processing, shipping from our USA and Netherlands warehouses, and customer service.
Order Information
When you make a purchase through our Shop, we collect:
- Products purchased, quantities, and prices
- Payment method and transaction details
- Shipping method and carrier preferences
- Order dates and status updates
- Communication regarding your order
This information is necessary for order fulfillment, shipping, and returns/refunds processing.
Technical & Usage Data
When you visit our website, we automatically collect:
| Data Type | Purpose | Retention |
|---|---|---|
| IP Address | Security, fraud prevention | 30 days |
| Browser Type | Website optimization | 1 year |
| Device Information | Mobile optimization | 1 year |
| Pages Visited | User experience improvement | 2 years |
| Cookies | Session management, preferences | Varies by type |
Communication Data
When you contact us via email (support@ultrarawz.com) or livechat:
- Contact information you provide
- Content of your messages and inquiries
- Attachments you send us
- Resolution notes and follow-up communications
We keep communication records to provide better customer service and resolve issues efficiently.
How We Use Your Data
We use your information only for specific, legitimate purposes related to our services.
Order Processing
Process your orders, arrange shipping from our USA and Netherlands warehouses, and provide order updates.
Customer Support
Respond to your inquiries through email or livechat, provide technical support, and resolve issues.
Service Improvement
Analyze usage patterns to improve our website, products, and services based on legitimate interests.
Data Security
We implement comprehensive security measures to protect your personal information.
Encryption
All data transmissions are encrypted using SSL/TLS protocols to prevent interception.
Secure Storage
Personal data is stored on secure servers with restricted access and regular backups.
Access Control
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and updates to maintain protection standards.
Your Privacy Rights
You have control over your personal data with the following rights:
Right to Access
You can request a copy of the personal data we hold about you and information about how we use it.
Right to Correction
You can request correction of inaccurate or incomplete personal data we hold about you.
Right to Deletion
You can request deletion of your personal data when it's no longer necessary for our purposes, subject to legal requirements.
Right to Object
You can object to certain types of processing, including direct marketing and processing based on legitimate interests.
Right to Data Portability
You can request your personal data in a structured, commonly used format to transfer to another service provider.
Third-Party Services
We work with trusted third-party services to provide our services effectively.
Payment Processors
Secure payment gateways that process your transactions. They have their own privacy policies.
Shipping Carriers
Shipping companies that deliver your orders from our USA and Netherlands warehouses.
Analytics Services
Tools that help us understand how our website is used to improve user experience.
Email Services
Providers that help us send order confirmations, shipping updates, and customer support emails.
Privacy FAQ
Frequently asked questions about our privacy practices.
How long do you keep my personal data?
We retain personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax and legal compliance. Inactive accounts may be archived after 3 years.
Do you share my data with third parties?
We only share necessary information with trusted third-party service providers (payment processors, shipping carriers, email services) to fulfill your orders and provide our services. We never sell your personal data to third parties for marketing purposes.
How do I exercise my privacy rights?
Contact us at support@ultrarawz.com with your request. We'll respond within 30 days and may ask for verification to protect your privacy. Visit our Contact Us page for more options.
Do you use cookies on your website?
Yes, we use essential cookies for website functionality and optional analytics cookies to improve user experience. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for basic site functionality.
Is my payment information secure?
Yes. We use secure payment gateways that encrypt your payment information. We never store complete credit card numbers on our servers. For more information, visit our Payment page.
What happens if there's a data breach?
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by law. We have incident response procedures in place to quickly contain and resolve any security incidents.
Privacy Questions?
If you have questions about our Privacy Policy or want to exercise your privacy rights, contact us.
Email Support
support@ultrarawz.com
Live Chat
Look for the floating chat icon on our website
Related Policies
Review our Terms & Conditions and Return & Refund Policy
Shop With Confidence
Your privacy is protected when you shop our premium 3rd Party Tested Research Chemicals.